Terms and Conditions

Key terms

HandyDriver is a platform connecting customers with independent drivers to drive the customer's personal vehicle.
HandyDriver does not own vehicles and is not a transport provider.
Customers and drivers are responsible for meeting eligibility, insurance, and legal requirements.

Customers can create round trips, drop-off trips, and HandyDriver’s unique drop-off-your-car-without-you bookings.
Round trips still require a destination so HandyDriver can estimate distance, recommend minimum booking hours, and validate long-distance route fit.
Drop-off trips, including drop-off without you, must keep pick-up and destination in the same Australian state and include the configured driver conveyance fee.
Recurring bookings are only available for same-state round trips.
Cross-state round trips are only permitted for non-recurring bookings longer than 8 hours.
Drop-off-without-you bookings require accurate receiver details and the receiver must share the one-time handover code before the trip can be completed.

Verify the driver's licence and identity before handing over your vehicle.
Ensure your vehicle is legally registered, roadworthy, and comprehensively insured.
Provide accurate pick-up, destination, booking hours, and receiver details where required.
Review the estimated minimum-hours guidance and book a duration that reasonably covers the planned route.
Complete payment before the applicable booking deadline.
Do not create overlapping unpaid bookings for the same time window.

Maintain a valid full Australian driver's licence at all times.
Keep availability, service areas, and calendar blocks accurate so only workable bookings are accepted.
Review the trip type, route, and booked hours before travel and contact the customer if the booking duration does not reasonably match the journey.
A 5% platform fee is deducted from each paid booking before payout credit.
Never operate a vehicle while impaired by alcohol, drugs, or medication.

All prices are in AUD inclusive of GST.
The platform charges $35 per hour.
Live payments are processed securely through Stripe.
Recurring bookings are charged per scheduled trip occurrence, not as one upfront series payment.
Customer-side discounts, referral rewards, and promotions do not reduce the driver’s fixed trip value or driver invoice amount.
If no driver accepts a request within the active request window, the booking is cancelled and the customer can book again later.
Cancellation and refund outcomes depend on timing relative to trip start.