Customer FAQs
- Create a booking from the customer dashboard by choosing a round trip, a drop-off trip, or HandyDriver’s unique drop-off-your-car-without-you option, then complete payment before the payment deadline.
- Track booking status from My Bookings: Pending, Accepted, Paid, Active, Completed, or Cancelled.
- Round trips still require a destination so the platform can estimate distance and recommend minimum booking hours.
- If no driver accepts within the current request window, the booking cancels automatically so you can try again later.
- For drop-off without customer flow, receiver confirmation is required to close the trip.
Driver FAQs
- Accept requests from Driver Bookings or the dashboard request panel.
- Only verified, available drivers with matching service suburbs receive live booking requests.
- Drivers can expect round trips, standard drop-offs, and HandyDriver’s unique drop-off-your-car-without-you jobs that close with receiver one-time code confirmation.
- If booked hours do not reasonably fit the route, contact the customer before travel and ask them to update the booking.
- Payout details, ABN or TFN, payout terms, and invoice history are available in Driver Settings.
Account and verification
- Email verification uses a one-time numeric code.
- Drivers must complete profile and licence verification before going fully active.
- Support requests created from the website are logged and triaged through the admin console.
Still need help?
Use the form below to send a query directly to support. Our team responds within 24 hours.
Loading support form...